Postage & Handling Information
For Australian deliveries, your order will be shipped Express Post via Australia Post. This guarantees next working day delivery to metropolitan areas if the order is received online before 12PM AEST time.
Delivery is guaranteed next working day from our warehouse to all major Australian metropolitan areas; including Melbourne, Sydney, Brisbane, Darwin, Perth, Adelaide and Hobart. All other areas are still sent express post, ensuring fast delivery.
Anyone associated with the delivery of the parcel is unaware of its contents or origin. All packages are discreetly labeled with no reference to Diamond Door Online. The return address on the packaging will be DDO with our PO Box address.
You will receive an email notification when your order has been shipped; this will include the Australia Post tracking number and contact details. Products too large to be shipped via Express Post will be shipped using Australian Registered Post.
The parcel will be wrapped and packed to prevent discovery of the contents. It will arrive in a standard Australia Post Express courier bag or other Australia Post packaging if the item is too large.
In the event the courier is unable to deliver to the address supplied, the parcel may be collected from your nearest Post Office. This is the most discreet and private way to purchase adult products.
We have a system to ensure that all items available for order on this website are in stock, guaranteeing your order can be shipped 'same day'.
International orders will be shipped using Australia Post Express Courier International service. You will receive an email notification when your order has been shipped; this will include the Australia Post tracking number and contact details. Please note that you will need to sign for the package upon delivery.
International orders will be delivered within 2 - 4 working days depending on metropolitan areas of major cities. Items can be tracked on www.auspost.com/track
Due to customs procedures for international orders, Diamond Door Online must declare the contents of the package and show our name and return address. This cannot be changed in anyway as we must comply with Australian Customs and Australia Post procedures.
Diamond Door Online will not be responsible for items seized by international customs.
Due to the large range of lingerie we stock in some cases items need to be shipped from our USA supplier or our Australian Supplier, please allow an additional 3 days for delivery for all lingerie orders. In most cases you will know the delivery time on the website as it states the delivery times. If your item is awaiting shipment from the USA we will notify you via email with the option of a refund, store credit or backorder.
For all customer service enquires and technical difficulties: firstname.lastname@example.org